DESCRIPTION

As the Customer Success Engineer you will be responsible for providing frontline customer support for our world class vacation rental channel management platform. Working closely with the founders, you will develop and deliver best-in-class support to our growing list of vacation rental owners and managers. The ideal candidate is experienced in providing customer support for a cloud-based technology company. Very good written and verbal English skills (native speakers will be preferred), attention to detail, strong communication skills, and a customer-centric orientation are required.

RESPONSIBILITIES

• Promote a “customer first” environment at all times.
• Become a Hosthub platform expert.
• Bring customer support best practices, processes and solutions to Hosthub, continuing to raise the bar for our best-in-class customer support initiatives.
• Proactively research, troubleshoot and escalate potential support issues.
• Adhere to Hosthub’s workflows, ticketing system and team schedules to ensure product quality goals are met.
• Develop appropriate email templates, chat responses, phone agendas and best practices for timely responses that delight customers.
• Contribute to team goals for customer retention, growth and satisfaction.

REQUIREMENTS

• Native (or near native) Greek & English language skills (written and verbal)
• A minimum of 1 year experience in a customer-facing support role.
• Knowledge and experience in the vacation rental market – ideally as a property manager
• Strong organizational and analytical skills. Attention to detail.
• Critical thinking and proven complex problem solving skills required.
• Customer-first mentality; ability to empathize and build customer loyalty.
• Background in web design or web development is a plus.

BENEFITS

• Lively startup environment with experienced co-founders.
• Option for remote work or a combination of office/remote
• Competitive compensation and bonus structure
• Stock options available for select employees
• Take yourself to the next level by working with the best
• Private health insurance
• Access to the best productivity and training tools
• Continuous personal growth and clear career development plan
• Even though we are a startup, we are already profitable and can offer the job security of large firms

DESCRIPTION

As the Customer Success Engineer you will be responsible for providing frontline customer support for our world class vacation rental channel management platform in Spanish speaking markets. Working closely with our Operations Director, you will develop and deliver best-in-class support to our growing list of vacation rental owners and managers as well as help with the localization of our product in terms of website content, support content, and marketing materials. The ideal candidate is experienced in providing customer support for a cloud-based technology company. He/she should be a native Spanish speaker, and have very good written and verbal English skills, attention to detail, strong communication skills, and a customer-centric orientation.

RESPONSIBILITIES

• Promote a “customer first” environment at all times.
• Become a Hosthub platform expert.
• Bring customer support best practices, processes and solutions to Hosthub, continuing to raise the bar for our best-in-class customer support initiatives.
• Onboarding new customers, performing demos of the product, and running back-office operations.
• Help our content and marketing teams to localize our content for spanish markets.
• Proactively research, troubleshoot and escalate potential support issues.
• Adhere to Hosthub’s workflows, ticketing system and team schedules to ensure product quality goals are met.
• Develop appropriate email templates, chat responses, phone agendas and best practices for timely responses that delight customers.
• Contribute to team goals for customer retention, growth and satisfaction.

REQUIREMENTS

• Native Spanish speaker
• Very good written and verbal English skills
• A minimum of 1 year experience in a customer-facing support role.
• Knowledge and experience in the vacation rental market a strong plus
• Strong organizational and analytical skills. Attention to detail.
• Critical thinking and proven complex problem solving skills required.
• Customer-first mentality; ability to empathize and build customer loyalty.
• Background in web design or web development is a plus.

BENEFITS

• Lively startup environment with experienced co-founders.
• Option for remote work or a combination of office/remote
• Competitive compensation and bonus structure
• Stock options available for select employees
• Take yourself to the next level by working with the best
• Private health insurance
• Access to the best productivity and training tools
• Continuous personal growth and clear career development plan
• Even though we are a startup, we are already profitable and can offer the job security of large firms

DESCRIPTION

You will be responsible for developing and leading Hosthub’s strategic channel partnership initiatives with organizations around the globe. You will work closely with the executive team and various team members to identify and develop strong, mutually beneficial relationships with companies that have strategically compatible areas of expertise. You will be responsible for planning, executing, and maintaining a variety of large-scale business development initiatives.

RESPONSIBILITIES

• Identify large organizations who are strategically well-positioned to accelerate Hosthub’s growth and develop strong, long-term partnerships with relevant parties at these companies.
• Identify potential channel partners across a variety of clusters, segmented by industry, geography, and specific area of expertise.
• Collaborate with the executive team to build and maintain a pipeline of relationships with potential partners, taking responsibility for the relationship throughout all stages.
• Close partnership agreements while properly balancing company goals, speed, and economic potential.
• Evaluate the financial and non-financial benefits and risks of new partnerships.
• Take primary responsibility for the execution and integration of new partnerships.
• Track, report, and optimize the performance of partnerships, including identifying issues as they arise, assessing possible solutions, and executing those solutions.
• Collaborate with designers, marketers, and other relevant team members to make exceptional partnership collateral.
• Provide thought leadership, strategic insight, and clear communication (written and verbal) to team members on partnership initiatives.

REQUIREMENTS

• Native level command of spoken and written English (non negotiable)
• A strong history of senior leadership in planning and closing deals with enterprise-level companies.
• Ability to identify, meet, and build relationships with key stakeholders at companies strategically positioned to accelerate Hosthub’s growth.
• You must be an energetic, proactive self-starter who is highly capable of identifying and executing the necessary steps needed to drive forward channel partnerships.
• Ability to identify and form relationships with relevant decision makers at candidate channel partner organizations.
• An exceptional understanding of organizational structures, priorities, and areas of expertise.
• Outstanding ability to envision, clearly define, and execute channel partnership opportunities that are mutually beneficial on a long-term basis.
• A tremendous talent for evaluating the ramifications of prospective partnerships across a number of different planes and the ability to prioritize initiatives appropriately according to company goals.
• An exceptional network of business contacts, particularly in the vacation rental space, and the ability to leverage those contacts to facilitate partnership opportunities.
• Experience facilitating partnerships across multiple industries.
• While a technical background is not required, you must be excellent at using data and quantitative approaches for decision making.
• You must have excellent written and oral communication skills.
• You must be a world-class individual contributor to thrive at Hosthub.

BENEFITS

• Lively startup environment with experienced co-founders.
• Option for remote work or a combination of office/remote
• Competitive compensation and bonus structure
• Stock options available for select employees
• Take yourself to the next level by working with the best
• Private health insurance
• Access to the best productivity and training tools
• Continuous personal growth and clear career development plan
• Even though we are a startup, we are already profitable and can offer the job security of large firms

DESCRIPTION

Hosthub makes software to help short term rental owners and managers handle bookings from multiple sources and streamline their operations. We have customers in 87 countries and are growing faster than a toddler on sugar.

And while we take property management seriously, we don’t take ourselves too seriously. At Hosthub, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and occasionally party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, hire the best, and ensure every experience is special.

We’re growing fast, in both headcount and revenue, and we’re looking for a Sales Development Representative. The SDR team is responsible for pipeline growth from our target customers in Short Term Rental market.

This is an opportunity to join a world class software company and a great team that passionately believes in what it does.

RESPONSIBILITIES

• Reaching out to prospects by email and phone
• Qualifying inbound or outbound leads, creating opportunities and next steps for Account Executives
• Create a positive first impression with our prospects and customers by providing a world class experience
• Using our stack to log your sales activity and monitor your performance

REQUIREMENTS

• Excellent communication skills, both verbal and written
• Native level spoken and written English and Greek
• A strong desire to start a sales career
• You love (I mean really LOVE) selling.
• Enthusiasm for the new technologies and a desire to learn and continuously improve
• High energy, self starter and a positive attitude
• Ability to prioritize, multitask, and manage time productively
• Patience, empathy and persistence in a customer-facing context
• Diligence and enthusiasm; you appreciate quality and deliver it on a daily basis
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues
• Bachelor’s degree or higher

BENEFITS

• Lively startup environment with experienced co-founders.
• Option for remote work or a combination of office/remote
• Competitive compensation and commission structure
• Stock options available for select employees
• Take yourself to the next level by working with the best
• Private health insurance
• Access to the best productivity and training tools
• Continuous personal growth and clear career development plan
• Even though we are a startup, we are already profitable and can offer the job security of large firms

DESCRIPTION

Hosthub makes software to help short term rental owners and managers handle bookings from multiple sources and streamline their operations. We have customers in 87 countries and are growing faster than a toddler on sugar.

And while we take property management seriously, we don’t take ourselves too seriously. At Hosthub, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

We’re growing fast, in both headcount and revenue, and we’re looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

RESPONSIBILITIES

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services

REQUIREMENTS

• Proven work experience in product management or as an associate product manager, ideally at a B2B SaaS
• Proven track record of managing all aspects of a successful product throughout its lifecycle, ideally in the Hospitality Industry
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal communication skills in English
• MS/BS degree in Computer Science, Engineering or equivalent preferred

BENEFITS

• Lively startup environment with experienced co-founders.
• Option for remote work or a combination of office/remote
• Competitive compensation and commission structure
• Stock options available for select employees
• Take yourself to the next level by working with the best
• Private health insurance
• Access to the best productivity and training tools
• Continuous personal growth and clear career development plan
• Even though we are a startup, we are already profitable and can offer the job security of larger companies

Junior Marketer

Location: Marousi, Athens, Greece

DESCRIPTION

Hosthub is a channel manager for vacation rental owners/managers that want to list their property on multiple channels (ex., Airbnb, Booking.com) and need a tool to help them manage their bookings. We have customers in 87 countries and are growing faster than a toddler on sugar.

At Hosthub, you’ll find smart people who have fun, learn, innovate, and help others do the same. We brainstorm, laugh, and occasionally party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, hire the best, and ensure every experience is special.

We are looking for an energetic and self-motivated marketer to join our growing marketing department.

RESPONSIBILITIES

– Performing market analysis and research on the latest trends
– Assisting the marketing team in daily administrative tasks
– Designing and presenting new social media campaign ideas
– Helping with the planning and hosting of marketing events
– Researching and evaluating competitor marketing and digital content
– Contributing to the creation of mock-ups, email campaigns, and social media content

REQUIREMENTS

– Familiarity with marketing computer software and social media platforms
– Εxcellent verbal and written communication skills (Greek & English)
– Related BS degree will be considered a plus
– Passionate to learning and develop
– Team player

Apply by sending us your resume at [email protected]