FAQ for Users
How to integrate Hosthub with YourWelcome
Hosthub has always been a powerful tool to help you run your business but you can make the platform even more efficient by linking your YourWelcome and PropertyCare accounts.
What happens if I add a new rental in my channels? Will it automatically be added in Hosthub?
No, If you start managing a new rental and you add it to your vacation rental channels, you also have to add it to Hosthub.
I want to list my property on a vacation rental site. How can Hosthub help me?
We have a service called Revenue Booster, in which we help you list your property not only on multiple channels but also on the right ones!
Do you offer a mobile app for iOS/Android?
Our website is fully mobile responsive and you can do everything you can on a desktop.
What payment methods does Hosthub accept?
We accept all VISA, MasterCard, Discover, and American Express cards as well as Paypal.
Can I manage prices through Hosthub dashboard?
Yes, you can set the rates of your choice in Hosthub, and then our system will send them to your channels.
Can I add and manage my expenses through Hosthub dashboard?
Yes, you can add and monitor all your property expenses.
Can I send automated messages through Hosthub?
Yes, you can send pre-written emails at specific intervals throughout the guest's booking journey.
I have a personal website to promote my property. Can you sync it with my other channels?
Yes, we can sync your personal website with your other channels.
Where is my data stored and who has access to my data?
Our customers’ data is stored on Google's Cloud Platform.
What is Instant Book and what are the benefits?
Instant Book allows guests to instantly book your home.
How to Integrate Hosthub with PriceLabs
Hosthub and PriceLabs have integrated to provide you with the latest generation smart pricing for your Short Term Rentals.
What is Preparation Time & how to use it
Hosthub’s Preparation Time allows you to automatically block the nights before & after a booking, on all your active channels.
Rate management allows you to set the rates of your choice in Hosthub and then our system will send them to your channels.
Why use Hosthub calendar and not Google calendar?
We suggest you stop using Google calendar to sync your bookings and use Hosthub.
Do I still have to manage inquiries through each channel?
You still need to handle all messaging and inquiries through each channel.
What happens if I get a double booking while using Hosthub?
If you ever get a double booking while using Hosthub, we take care of it.
Unblocking a whole month
If you ever unblock a month, you will need to block these dates immediately to avoid a double booking.
What's the difference between bookings from channels and manual blocks?
There are 2 types of calendar events: Bookings and Blocks.
Can I post my Hosthub calendar on every custom website?
Yes! You can easily post your Hosthub calendar on every custom website
What is the difference between a public calendar and a private iCal URL?
Public calendar vs Private iCal URL.
How Hosthub handles ''Other Channels''?
Since the channel is added as "Other" our team has to investigate it and we will come back to you with further information in the upcoming 48 hours.
How do I add channels?
Adding your rental was just the first step. Adding channels is the next step before the syncing process.
Yes! Rental relations are available on Hosthub and you can link them easily without any confusion.
Link your rental to the correct listing
All you have to do is go to "Rentals" and link your rental to the correct listing from this channel.
Why we add our number in your account?
Without our number in your account, we would have to wake you up in the middle of the night to ask you for OTP codes.
How to correct and update my credentials?
To make sure you're entering the correct credentials, please try the following.
Multiple Availabilities at Booking.com or Expedia.com
Hosthub does not support multiple availabilities mode.
How to add a rental in Hosthub?
Haven’t you added a rental yet? No rental, no sync! The process is very easy, just follow the steps.
Need support?Contact us
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